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Caption Phones: Do You Qualify For a Free One?

Find out if you qualify for a free captioning phone, allowing you to read and hear the conversation at the same time.



Do you qualify for a free captioning phone? That's today's topic on Ask The Hearing Doctors.


Hi, I'm Jim Cuddy. And this is Ask The Hearing Doctors. And today I'm joined by Dr. Wendy Thorne, doctor of audiology with Hearing Doctors, the Washington DC area's highest rated audiology practice with over 1,500 five-star reviews. Wendy, as always, great to see you. So caption phone calls. Um, I know we've got a couple of different companies that you guys use for the caption calls. What exactly we're talking about here? 


So this is going to be a phone that, uh, can take place of a phone that you have at your home, but what happens is you use it like a standard telephone, but whatever the person on the other line is saying, it's going to be written here on this screen. 


So you're reading and hearing it at the same time. Um, I imagine this is for people that have a really significant hearing loss.


Not only someone with a significant hearing loss, even someone with a mild hearing loss would greatly benefit from this. 


Okay. Now this is, this is actually provided for people with hearing loss. Is that right? 


Yes. So it's all funded through the government. As long as you have a hearing loss, you're qualified to have this for free, uh, zero strings attached. There's no hidden fees or anything.


That's fantastic. So how exactly does it work? I mean, can you, can you have one at home? Can you have one at work, can you have multiple phones?


So you can have multiple phones. Uh, they do provide just one phone for free. If you want additional ones, there is a small fee for that, but you can only get qualified to have this phone if it's signed off by an audiologist, um, a doctor, ear, nose, and throat doctor.


We've talked in the past about when people have hearing loss and they miss things and it causes depression and they get, they get more inward with themselves and they just start ignoring things. I would imagine that this helps eliminate that problem. 


Absolutely. You know, if you're having trouble hearing on a phone, you know, you can also use the part where you can actually read. Um, the nice thing about this too, is it saves conversation. So maybe Dr. Anzola calls and says you have an appointment at 2:00 PM. Um, but you didn't quite exactly hear what she said. You can go back and look and say, Oh, I have an appointment at 2:00 PM. 


And so you don't miss anything, which is really important. All right. So let's talk a little bit about, more about the phone. I mean, this is really cool. It's a little mini computer. 


Yeah. So this screen is really large and big. So you don't have to worry about not being able to read this script as well. Um, it's a touch screen. You can save your phone book in there. Uh, so it's easily, you can, you know, put it in your contacts, easily, call them. Uh, it will light up brightly if you miss a call, um, there's a speaker, so you can make it louder or softer based on your hearing. Um, there's also, you know, when this, the phone is installed in your home, and we can talk about that as well, it can also be installed with your hearing loss program, into the, the actual phone itself. 


Ah, all right. Now also, I understand you can put this on a mobile app. 


Exactly. Yes. So you can have it on an app or I believe an iPhone as well. 


All right. Now, Wendy, when it comes to caption calls, though, what if I'm concerned about my privacy? 


Yeah, so they are completely safe and secure. Uh, there's no third party person that is typing the message. So it's just you and the other person that's talking. Um, the FCC also mandates that none of this information can be stored anywhere, and all the mobile apps are safe and encrypted. So all of that information is secure.


So if somebody has a hearing loss, they can come in, get a hearing aid from you guys and they get a phone, or they're entitled to a phone. 


Yeah. And you don't even have to get a hearing aid. You know, some people that may not be a great hearing aid candidate, but everyone with a hearing loss is a candidate for this. 


Well, this is fantastic technology yet again from hearing doctors, which is awesome. Um, thank you for the lesson in caption calls. Yeah. If you're in the Washington metropolitan area and you'd like to schedule an appointment with Hearing Doctors, click the link in the description or visit


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