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Ascent Audiology & Hearing, McLean, VA - Dr. Ana Anzola - Testimonial on a CIC Hearing Aid User

Ascent Audiology & Hearing, McLean, VA - Dr. Ana Anzola - Testimonial on a CIC Hearing Aid User

Views:79


I had a previous experience of a hearing aid about, I suppose, 8 or 10 years ago. I bought it and I had no support, really, from the firm that sold this instrument to me. After a while, I abandoned it. Mind you, it wasn't as expensive as yours, but still nevertheless it was money down the drain.

So that rather put me off hearing aids for quite a bit a long time. Of course as time passed, I found it was more and more difficult for me to hear what people said. I was eventually persuaded to come and visit Ascent, and in particular, to deal with Dr. Anzola. I must say that from the point of view of general civility, service and just ordinary pleasantness, this is one of the best experiences I've ever had with any company. And certainly, it was much superior to anything I'd experienced with hearing aids the earlier time.

For one thing, there was always somebody on the phone or if I came to the office, in the office to deal with the problems I had. I was never kept waiting for any time. I always felt I could express myself, so to speak, and explain exactly how I was feeling about the problems I encountered because I did encounter problems and still do, to some extent, encounter problems which are partly due, I think, to design and perhaps the stage of development that this particular kind of machinery has. 

From the point of view of the people who actually served me, they were first-rated and are first-rated. I am very happy to have dealt with them. Now when we come to details, the sort of thing that becomes a problem for an old man is, first of all, that some of these bits and pieces of the machine are very, very small, and therefore very difficult to handle. For example, I'm only just now beginning to find it fairly easy to change batteries. Before that, they were so small that I had a good time slipping them all over my bedroom floor and then getting down on my hands and knees to search for where the wretched things had gone. Of course the other thing is because they are so small, they don't last for very long. Another thing, which took me by surprise, was that the length of the life of the batteries differed between the two ears. I didn't think I was worried about that but still that has been the case. 

If it were conceivable to even out the length of the battery life between the two ears, that would simply be an improvement, I think. The other thing, of course, that everybody must experience is that the insertion of the hearing aid into my ear is more difficult in one ear than the other. It's taking me quite a time to get used to doing that and I suppose that really this is just a human problem of the different structure of everybody's ears, but in my right ear, I find it very difficult to insert the machine.

Another problem, once again I am speaking just for myself,is that I do accumulate a lot of wax in my ears and this accumulation of wax has been difficult to overcome. Especially since I'm so old-fashioned and stupid that I sometimes forget where I put the last bits of pieces to make insertions and so forth into my ear. That's another problem.

When the machine is working for ordinary conversation, provided I'm not in a very noisy environment, I find I get along perfectly well. However if I'm listening to people from a distance or if there is a very heavy background sound, then it's much more difficult and I don't know what can be done about that. So let it be said that at this point in time,I'm really very happy with this service and I'll say moderately to well-satisfied with the machine itself.

Patient Testimonials

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Dr Anzola is outstanding. Dr Anzola has provided me with hearing aids that have improved my hearing dramatically. She does an outstanding job of adjusting them each time I see her. Her staff will always fit me in if I need some help. My hearing aids have made such an improvement in the quality of my life. I am most grateful to Dr Anzola.

- Linda B., Annandale, VA

Great Service with Outstanding Results. Lost my previous hearing aids so went to Dr Ana Anzola for help in getting new ones. Thanks to her I have new hearing aids which are extraordinarily better than anything I had before. She takes time to analyze your hearing loss and then creates the best solution tailored to your needs. I woukld recommend her to anyone who suffers from hearing loss problems.

- Thomas A., Mc Lean, VA

A five-star experience! I am a first-time hearing-aid user. I did not know what to expect but Dr. Anzola immediately put me at ease, explained the process and educated me on available options. I have been impressed with the follow-up services. The doctors and staff are friendly, efficient and professional. I have recommended Ascent to others.

- Kathleen S., Herndon, VA

A+++++ (that's 5) for service, professionalism, expertise, etc. I went to the office not really knowing what to expect. Marci Smith was the Audiologist and she is very personable and professional. I am almost please enough to travel to Rockville, her normal office. Everything about the people and office are really the best.

- Richard L., Falls Church, VA

All 5 stars! I purchased my Starkey hearing aids in Naples Florida where we spend part of the year. Audiology Associates located in Naples found Ascent in a directory. With the office close to where we live, I have come in twice to purchase supplies. Service was professional, courteous, and prompt. I will be back for continued purchases as well as service on my hearing aids if necessary.

- Richard S., Oakton, VA

Service is very good and quick. After service my hearing aid is in good condition. I satisfy. Thanks.

- Thuy D., Rockville, MD

Excelent practice. Dr Anzola is an excellent professional. I'm very happy with her professional practice and office. Before I went there, I visited many doctors and they never solved my problem. With Dr. Anzola my experience has been very good.

- Ana B., Bethesda, MD

Excellent! Highly recommend. I accompanied my mother for her initial exam and again when she received the hearing aids. I was very impressed with the amount of time spent and the attention to detail. My mother is not an easy customer and for her to be impressed also says volumes. Dr. Anzola listened well and carefully and responded to all questions and concerns. I was invited to sit in as the aids were prepared and how to use and care for them was explained. She took A LOT of time going over everything, answering questions, and explaining everything in detail. We never felt hurried or rushed. Our appointment was on a Friday late afternoon. What totally amazed us was on Saturday morning my mother got a call from Dr. Anzola. She wanted to see how my mother did after the appointment and in the morning. She asked my mother if she had any questions or concerns. A follow up from the doctor WITHOUT a call from us, was a pleasant surprise. I would highly recommend her.

- Dale L., Alexandria, VA

Dr. Anzola is very attentive, listens very carefully to what ou have to say, will answer all guestions and will change whatever that can be changed to accommidate your wishes. If you have a problem Dr. Anzola will squeeze you in as soon as possible.

- Mary M., Falls Church, VA

Overall - Excellent. Office is officially run and staff (Christine) always accommodating. Appointments are timely, so next to no waiting time. Very friendly but efficient and professional environment. Small waiting room but comfortable setting. Earing devices and testing process seem to meet excellent standards...Doctor Anzola appears very technically knowledgeable and competent.

- Linda G., Fairfax, VA

I Can Hear!!! Dr. Anzola and her staff have been unbelievably fabulous with me. They worked with me to make sure that I got the help I needed and got the comfort that I wanted. They've been there every time I've needed advice or help. And yes, I've already been recommending them to friends. Think you can't hear? Go get help - After 10 years, I'm hearing the birds again... I had no idea how much I'd lost and I'm so happy to have it back again!

- Sheldon C., Arlington, VA

They have gone out of their way to help me hear better. Many times I have called or gone to their office to correct a problem or answer a question.

– Lynda R., McLean, VA

Excellent service! Dr. Anzola is totally professional, helpful and experienced - it is a pleasure to use her services.

- Jane F., Mclean, VA

Dr. Anzola taught me how to use my hearing aid. Improving your hearing is more than purchasing an aid. I am very pleased with my choice to get assistance from Ascent Audiology for my hearing needs. Dr. Anzola is a teacher as well as a doctor. I highly recommend her practice.

- Carol B., Falls Church, VA

Great service, good listeners! My hearing aids are very comfortable. I've been wearing them now since Jan. 2013. Dr. Anzola is responsive to my questions and gives great customer service! Christina is so helpful and her calls to remind me of my next appointment are much appreciated. Thank you Dr. Anzola and staff.

- Craig R., Arlington, VA

Caring, professional audiologist Dr. Anzula guided me through the difficult transition of adjusting to wearing hearing aids. She made sure I had devices to fit mt needs and took the time and care to make sure I was satisfied.

- Rhett D., Mc Lean, VA

Outstanding in all areas. Dr. Anzola and her staff are well-trained professionals who are dedicated to providing a high level of service to their patients.She is not satisfied until her patient is completely satisfied.I am very pleased with the product and my relationship with Dr. Anzola and her staff

- David S., Fairfax, VA


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